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Standard Operating Procedures (SOPs) are important for any company interested in improving the efficiency and compliance of their business processes. However, for many companies, their SOPs are poorly written and designed, not user-friendly, and include too much (or too little) detail. Apart from providing employees with detailed step-by-step instructions for performing their daily tasks, effective SOPs should also be process-driven whereby all concerned employees following such SOPs will be able to perform their tasks in a coherent manner, in support of the goals of the associated business process.
The seminar is aimed at introducing a use case approach for developing process driven SOPs. This approach begins with the identification of actors, their goals and the associated ‘Use Cases’ (each Use Case describes a series of steps to be taken by an actor in achieving a specific goal arising from the scope of his job duties). From the perspective of this approach, a business process can be seen as a series of connected “Use Cases” to be performed by different actors belonging to the business process. This approach makes it possible for SOPs to be developed or improved on a modular basis, allowing continuous improvement to the related business process by simply focusing improvement efforts on one particular use case. On the other hand, as each Use Case simply describes a series of steps to be performed by a specific actor, such steps can then be described with the aid of simple sentences. This helps to eliminate confusing and lengthy SOPs.
This seminar is aimed at Compliance Managers, Business Mangers and IT Managers interested in using the Use Case Approach for developing process-driven SOPs
l ISACA Membership No. (if any)
l Contact No.
l Email Address
The next CISA, CISM, CGEIT and CRISC examination in Macau will be held at the same time on Saturday, 14th December 2013. Candidates may choose to sit one of the four examinations in Macau. The early-bird deadline for examinations registration is Wednesday the 21st August, 2013 and the final registration deadline is the 25th October 2013.
If you want to learn more about the examination and experience required to obtain certification as a CISA, CISM, CGEIT or CRISC after passing the examination, as well as theÂ ISACA Macao Chapter’s Review course that will be offered to assist your exam, please act quickly and register for the following free seminar.
MANETIC Seminar Room
Av do Infante D Henrique 43-53A,Â Edf. The Macao Square 7-Andar,Â Macau SAR, CHINA
Smart phones have become one of our essential daily devices. People are not just using them for phone calls, there are many popular social communication applications to connect with friends. “Smart Moves on Smart Devices” seminar will be held on 21st May 2013 (Tuesday) from 7:00pm to 8:00pm. This seminar focuses on smart choices that may be performed in using popular communication applications on smart phones and to be able to align the expected level of trust to the past and current realities of the application’s ability to deliver on that trust. As these applications change versions so rapidly, topics of the software’s developer’s business and software development strategies will be covered in the same detail as technical reviews of the application on mobile phone operating systems
Venue: Manetic Seminar Room
Price: 100 MOP (ISACA Member) ; 200 MOP (non-members)
Registration: click here
We are proud to introduce Mr. Tim Rains, Director of Microsoft’s Trustworthy Computing Group
who will be our speaker to share information of the Microsoft Security Intelligence Report (The Threat Landscape in Macau)
and the Cloud Transparency and Security with Macau I.T. professionals on 19th April, Friday.
This is all free and 2 CPD credits can be earned .Seats are limited, register now to avoid disappointment.
For more details, please refer to the attached flyer, thank you!
Av do Infante D Henrique 43-53A
Edf. The Macao Square 7-Andar
Macau SAR, CHINA